CANCELLATION POLICY

A notice of 48 hours or more is required when cancelling or rescheduling your appointment. New Clients: are required to pay a 30% deposit to book their appointment. Your appointment date and time will not be booked until the deposit is paid. You have 2 days to pay your deposit before I open the date back up to be booked by others. All appointments are first come first serve (so if you slack on paying your deposit, there is a possibility someone can snag your preferred day/time). Your deposit will go towards your total service amount, if you cancel/reschedule within the 48 hour window your deposit will be forfeited & you will be required to pay a new deposit to rebook. If you cancel/reschedule outside of the 48 hour window your deposit will be transfered to your new date or forfeited. Deposits are to be paid via Venmo & are non refundable. Existing clients: As of 1/1/25 it will be required that a credit card be kept on file, if you cancel/reschedule within the 48 hour window you will be charged 50% of your service total. This will NOT go towards your services at your rescheduled appointment. If you refuse to pay the $75 you will be removed my books & banned from my chair. Tardiness: I do allow a 5-10 min grace period for guests. Sometimes this may result in having to skip a haircut or blow dry so I can complete your services without running into the next clients appointment time. I kindly ask that you PLEASE communicate your late arrival with me. If you are 10 mins or more late, your appointment will be cancelled and it will be considered a no-show. (To be clear if you are not in my chair at the 10 min mark, it will be cancelled) No Shows: If you no call/ no show your appointment you will be required to pay 90% of your total services before I will rebook you. Upon rebooking a $75 deposit will be required & will go towards your services. If you cancel or reschedule inside the 48 hours, it will be forfeited. If you no show twice there will not be a third time, you will be blocked from booking with me and banned from my chair. Life threatening medical emergencies will be the only exception. While I do understand that things come up & emergencies happen, I ask that you do your best to communicate with me in a timely manner. I know I do not have to explain the importance of income to you as we are all responsible adults here.